News Brief: TPG Telecom Triple Zero Incident
Summary
A TPG Telecom customer in Sydney died after being unable to call Triple Zero (000) due to outdated software on a Samsung phone using the Vodafone network via Lebara. This incident raises serious concerns about the emergency call system, following similar past issues with Optus. TPG is now required to notify and block non-compliant devices, and a Senate inquiry will investigate the matter.
Key Points
- Incident: A Sydney customer died after a failed Triple Zero call attempt; outdated software on certain Samsung phones was the cause.
- Affected Users: 24,000 customers need a software update; 6,000 must replace their phones to access Triple Zero reliably.
- Regulatory Context: New 2024 rules require telcos to notify customers and block devices that cannot connect to Triple Zero.
- Criticism: Experts and consumer advocates question why the issue wasn’t identified and addressed earlier.
- Investigation: The ACMA is investigating potential non-compliance, and TPG will be called to a Senate inquiry.
- Industry Response: TPG states it acted quickly upon Samsung’s advice, notifying customers and offering support, including subsidized handsets.
新闻简报：TPG电信三重零号紧急呼叫事件
总结
一名悉尼的TPG电信客户因三星手机上的过时软件无法通过Lebara使用Vodafone网络拨打三重零号紧急呼叫（000）而死亡。此事件引发了对紧急呼叫系统的严重担忧，此前Optus也发生过类似问题。TPG现在被要求通知并屏蔽不合规的设备，参议院调查将对此事进行审查。
关键点
- 事件： 一名悉尼客户在拨打三重零号紧急呼叫失败后死亡；原因是某些三星手机上的过时软件。
- 受影响用户： 24,000名客户需要软件更新；6,000名客户必须更换手机才能可靠拨打三重零号。
- 监管背景： 2024年新规要求电信公司通知客户并屏蔽无法连接三重零号的设备。
- 批评： 专家和消费者倡导者质疑为何问题未及早发现和解决。
- 调查： 澳大利亚通信和媒体管理局正在调查可能的违规行为，TPG将被传唤至参议院调查。
- 行业回应： TPG表示在接到三星建议后迅速采取行动，通知客户并提供支持，包括补贴手机。
Original Article Link: https://www.abc.net.au/news/2025-11-19/tpg-telecom-contact-customers-triple-zero-death/106022250