News Brief: English
Summary
RACQ, a major Queensland customer-owned organization, has apologized for issues with its insurance renewal notices, which are the subject of a Federal Court lawsuit from ASIC alleging over half a million notices were misleading.
Key Points
- Apology Issued: RACQ CEO David Carter publicly apologized at the annual general meeting for the misleading renewal notices.
- ASIC Lawsuit: The Australian Securities and Investments Commission alleges the notices falsely compared premiums by not showing the price the customer actually paid in the previous year, sometimes making increases appear much smaller than they were.
- Internal Failure: ASIC claims staff knew about the comparison problems as early as 2019, and a complaint reached a senior executive but was not properly acted upon until late 2023.
- Ongoing Case: The lawsuit is still in court. RACQ pledges to cooperate with ASIC, and any potential penalties will not be covered by insurance.
- Company Changes: RACQ has updated its systems and renewal notices and is reforming its internal risk processes.
新闻简报：中文
总结
昆士兰主要的客户所有组织RACQ已为其保险续保通知单的问题道歉，这些问题导致了澳大利亚证券和投资委员会（ASIC）提起的联邦法院诉讼，指控超过50万份通知单存在误导性。
关键点
- 发布道歉： RACQ首席执行官David Carter在年度股东大会上就具有误导性的续保通知单公开道歉。
- ASIC诉讼： 澳大利亚证券和投资委员会指控，这些通知单通过不显示客户上一年实际支付的价格来进行错误的保费比较，有时使得保费涨幅看起来比实际小得多。
- 内部失误： ASIC声称，员工早在2019年就知道比较价格存在问题，且有投诉曾送达一名高级管理人员，但直到2023年底才被采取行动。
- 案件进展： 诉讼仍在法庭审理中。RACQ承诺与ASIC合作，任何潜在罚款将不由商业保险承担。
- 公司变更： RACQ已更新其系统和续保通知单，并正在改革其内部风险流程。
Original Article Link: https://www.abc.net.au/news/2025-10-21/racq-apologises-insurance-renewal-notices-lawsuit/105916966