American Airlines hires industry veteran to lead commercial team as profits trail rivals

News Brief

Summary

American Airlines has hired Nat Pieper, a veteran airline executive, as its new Chief Commercial Officer, effective November 3rd. He replaces Vasu Raja, whose business travel strategy led to revenue declines and pushback from corporate travel agencies.

Key Points

  • New Role: Nat Pieper appointed as American Airlines’ Chief Commercial Officer.
  • Start Date: November 3, 2024.
  • Background: Nearly 30 years of industry experience at Northwest, Delta, Alaska Airlines, and most recently as CEO of the Oneworld alliance.
  • Responsibilities: Will oversee commercial strategy, loyalty program, network planning, revenue, and sales.
  • Context: Hired to improve performance after a failed business travel strategy under the previous CCO led to significant revenue drops.
  • Leadership Style: Described by American’s CEO as collaborative, a great people leader, and focused on results and the future.
  • Vision: Has previously emphasized the need for better technology to create a more seamless travel experience for customers across airline partnerships.

新闻简报

总结

美国航空公司已聘请资深航空业高管纳特·皮珀为其新的首席商务官,11月3日生效。他接替了瓦苏·拉贾,后者的商务旅行策略导致收入下降并引发了企业旅行社的抵制。

关键点

  • 新职位: 纳特·皮珀被任命为美国航空公司首席商务官。
  • 入职日期: 2024年11月3日。
  • 背景: 拥有近30年行业经验,曾任职于西北航空、达美航空、阿拉斯加航空,最近担任寰宇一家联盟首席执行官。
  • 职责: 将监督商业战略、忠诚度计划、网络规划、收入和销售部门。
  • 背景信息: 在前任首席商务官的商务旅行策略失败导致收入大幅下降后受聘,旨在改善公司业绩。
  • 领导风格: 被美航CEO描述为具有协作精神、优秀的团队领导力,并专注于成果和未来。
  • 愿景: 此前曾强调需要改进技术,为客户在跨航空公司合作伙伴旅行时创造更无缝的体验。

Original Article Link: https://www.cnbc.com/2025/10/23/american-airlines-nat-pieper.html

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