News Brief: English
Summary
The Fair Work Commission has ruled Amazon unlawfully dismissed a delivery driver via its automated system and must reinstate him with back pay. The driver was deactivated after entering a customer’s open home to deliver a package, a situation the commissioner found involved “competing requirements” in Amazon’s rules.
Key Points
- Unlawful Dismissal: Amazon’s automated system deactivated driver Gopal Bandameeda’s account within 24 hours of a violation warning, without human review of his response, which was ruled unlawful.
- The Incident: In April 2025, Bandameeda entered a customer’s open home after a man he assumed was the customer invited him in, to avoid leaving the package visibly on the doorstep or exposed to weather.
- Commission’s Finding: Commissioner Susie Allison found Bandameeda did not wilfully breach rules but was caught between conflicting Amazon requirements (security, weather, customer contact, professionalism).
- Order: Amazon must reactivate Bandameeda’s account on the Flex platform and pay his lost earnings.
- Broader Issue: The ruling highlights systemic issues where delivery drivers face impossible choices between platform rules and lack human recourse for appeals.
- Amazon’s Stance: Amazon stated its terms clearly prohibit entering homes under any circumstances and said it would reiterate this requirement to drivers.
新闻简报：中文
摘要
澳大利亚公平工作委员会裁定，亚马逊通过其自动化系统非法解雇了一名送货司机，必须恢复其工作并支付欠薪。该司机因进入一名顾客敞开的家中递送包裹而被停用，专员认为此事涉及亚马逊规则中的”相互冲突的要求”。
关键点
- 非法解雇： 亚马逊的自动化系统在发出违规警告后24小时内停用了司机Gopal Bandameeda的账户，且未对其回应进行人工审核，这一行为被裁定为非法。
- 事件经过： 2025年4月，Bandameeda在一名他认为是顾客的男子邀请下，进入了顾客敞开的家中，以避免将包裹留在从街道可见的门阶上或暴露在天气中。
- 委员会裁决： 专员Susie Allison认定，Bandameeda并非故意违反规则，而是陷入了亚马逊相互冲突的要求（安全、天气、联系顾客、专业行为）之间的困境。
- 处理命令： 亚马逊必须恢复Bandameeda在Flex平台的账户访问权限，并支付其损失的收入。
- 更广泛问题： 该裁决凸显了系统性问题，即送货司机常在平台规则间面临两难选择，且缺乏人工申诉渠道。
- 亚马逊立场： 亚马逊声明其条款明确禁止在任何情况下进入顾客住宅，并表示将向司机重申这一要求。
Original Article Link: https://www.abc.net.au/news/2025-12-18/amazon-sydney-worker-unlawful-dismissal/106154060