News Brief: English
Summary
TPG Telecom’s CEO has informed a Senate hearing that a second death may be linked to a customer’s inability to call Triple Zero (000) on a Samsung mobile phone. This follows a confirmed death in November due to a similar software compatibility issue.
Key Points
- Second Potential Fatality: TPG is investigating a September incident in NSW Blue Mountains where a customer’s Samsung phone failed to connect to Triple Zero; the customer later passed away.
- Previous Confirmed Case: In November, a TPG customer in Sydney died after outdated software on a Samsung phone blocked Triple Zero calls.
- Root Cause: The issue affects phones with software incompatible with making emergency calls over 4G networks, a now-required technology.
- Company Action: TPG has contacted tens of thousands of customers needing software updates. Some very old models must be replaced and risk being blocked from the network.
- Senate Scrutiny: Executives from TPG, Telstra, Optus, Samsung, Nokia, Ericsson, and consumer groups are facing questions at hearings in Canberra regarding industry-wide emergency service failures.
新闻简报：中文
摘要
TPG电信首席执行官在参议院听证会上表示，第二名客户的死亡可能与无法用三星手机拨打000紧急电话有关。此前在11月，已有一名客户因类似的软件兼容性问题死亡。
关键点
- 第二起潜在死亡事件： TPG正在调查9月在新州蓝山发生的一起事件，一名客户的三星手机无法接通000，该客户后来去世。
- 先前已确认的案例： 11月，悉尼一名TPG客户因三星手机上的过时软件阻止了000呼叫而死亡。
- 根本原因： 问题出在手机软件与现在必需的4G网络紧急呼叫技术不兼容。
- 公司措施： TPG已联系了数万名需要软件更新的客户。部分非常旧的机型必须更换，否则可能被断网。
- 参议院审查： TPG、Telstra、Optus、三星、诺基亚、爱立信的高管以及消费者团体正在堪培拉的听证会上就行业普遍的紧急服务故障接受质询。
Original Article Link: https://www.abc.net.au/news/2025-12-09/triple-zero-outage-senate-hearing-tpg-telecom-second-death-link/106118690