News Brief
Summary
Telstra testing has identified that over 70 Samsung mobile phone models, primarily older devices, are unable to connect to the Vodafone network to make triple-0 emergency calls when the Telstra or Optus networks are unavailable. Approximately 11 models require replacement, while about 60 need a software update. Affected customers are being notified and may have their service blocked if they do not comply within a mandated period.
Key Points
- Issue Identified: Testing revealed Samsung phones fail to connect to Vodafone for triple-0 calls when primary networks (Telstra/Optus) are down.
- Affected Devices: Over 70 models; 11 older models need replacement, ~60 models require a software update.
- Customer Notification: Telstra and Optus are notifying affected customers via email/SMS.
- Network Blocking: Customers with phones requiring replacement must act within 28 days or face being blocked from the network, as per government regulation.
- Scale: Potentially tens of thousands of customers across Telstra and Optus are affected.
- Free Replacements: Some customers in vulnerable circumstances may receive free replacement phones.
- TPG/Vodafone Stance: TPG denies network fault, attributing the issue to device configuration limitations.
- Broader Context: This follows recent Optus network outages that also impacted emergency calls.
新闻简报
总结
澳洲电信的测试发现，超过70款三星手机，主要是旧型号，在无法连接到澳洲电信或Optus网络时，不能通过Vodafone网络拨打紧急 triple-0 电话。大约11款型号需要更换手机，约60款需要软件更新。受影响的客户正收到通知，如果未在规定期限内采取行动，其服务可能会被暂停。
关键点
- 发现问题：测试显示，当主要网络不可用时，三星手机无法连接到Vodafone网络拨打 triple-0 紧急电话。
- 受影响设备：超过70款型号；11款旧型号需要更换，约60款需要软件更新。
- 客户通知：澳洲电信和Optus正在通过电子邮件/SMS通知受影响的客户。
- 网络封锁：根据政府规定，需要更换手机的客户必须在收到通知后28天内采取行动，否则将被暂停网络服务。
- 影响规模：澳洲电信和Optus可能共有数万名客户受到影响。
- 免费更换：部分处于弱势情况的客户可能获得免费更换手机。
- TPG/Vodafone立场：TPG否认是其网络故障，将问题归因于设备配置限制。
- 背景信息：此前Optus网络最近发生的多次中断也影响了紧急呼叫。
Original Article Link: https://www.abc.net.au/news/2025-10-22/samsung-mobile-devices-triple-0-telstra-network/105920816